• "Shipping Included" meaning "Domestic Ground shipping within USA" except US Territories, Alaska and Hawaii.
• We have a 7 day guarantee on our live plants that are shipped via 2-3 day transit delivery. If an item you received is damaged, missing or defective please notify us within 7 days of receipt to arrange for replacement of damaged or defective item or replace missing items at no cost to you.
• Orders placed on Thursday or Friday will ship Saturday or Monday.
• We do not guarantee good condition arrival if temperatures are below 35° F or above 90° F. When placing your order online or by phone, please let us know what the weather conditions, temperature are for your geographical location.
• All claims must be made within the terms stated above. Please email us the picture of the damaged plants for replacement or refund. No refunds issued on shipping charges.

Receipt of Plants

The pictures of plants shown on the American Gift Club web site, which includes the lucky bamboo, are shown as arrangement examples only. When you receive your plants, the leaves will not be as fully developed as the arrangement examples. We carefully select young bamboo plant sprouts for each order to ensure safer shipment and your growing enjoyment.

American Gift Club accepts only the best quality plants at their warehouse, so the plants are fresh and young. As it is with most live young plants, with patience and a nurturing environment, your bamboo will turn into mature and leafy plants that you desire.

Keeping the bamboo plants fresh is important, otherwise the bamboo could start turning yellow.

Our shipping policy is to deliver all orders promptly. The delivery via 2-3 day transit time insures that your bamboo spends the least amount of time inside its delivery box though there is still a risk that the plants may not arrive at their destination in fresh condition..

We will notify you immediately if we are out of stock on a product.

Payment

• Paypal
• Visa
• MasterCard
• American Express
• Discover
• Cashier or Certified Check
• Money Order

Shipping

Most orders are shipped via USPS 2-3 Priority Mail. For large orders, pots are shipped separately via UPS Ground (5-7 days to arrive).

Large orders should be placed at least a week or two before it is needed to allow sufficient lead time to prepare the shipment.

If the temperature in your State is

Under 30° F - no shipping until it gets warmer to above 40° F. Notify us by email when it's warmer.

Terms, Conditions and Guarantees

American Gift Club

American Gift Club Guarantee (retail items on this website only)

* American Gift Club Guarantee covers the quality of the plant(s) "as is" meaning at the time plants are actually packed for shipping.

* American Gift Club "does not" cover the following:

1. dead plants due to cold or hot temperatures during shipping

1. shipment to the plant destination where weather is below freezing for plants to survive
2. plants left outside because no one was home to sign for or take the plants indoors, and
3. intentional or unintentional neglect or manipulation of the plants: for example, cutting off bamboo shoots, not adding sufficient water to plants, feeding plants with too much plant food to result in plant burn; bleaching the container, rocks or the plants; or adding toxicity to the plants.

In addition:

• Orders will be shipped via USPS or UPS.
• We have a 7 day guarantee on our live plants that are shipped via 2-3 day transit delivery
• We do not guarantee good condition arrival if temperatures are below 35° F or above 90° F when plants are shipped via ground delivery.
• When placing your order online or by phone, please let us know what the weather conditions and temperature are for your geographical location.
• All claims must be made within the terms stated above. Please mail us the picture of the damaged plants for replacement or refund. No refunds issued on shipping charges.

Receipt of Bamboo Plants and Products:

The following must be reported to American Gift Club within 48 hours of receipt of bamboo plants and products (together with a case number):

• shortages
• wrong items
• damaged goods, or
• delays

For Returns - An RA (Return Authorization) number is required for any package returns.

The pictures of plants shown on the American Gift Club web site, which includes the lucky bamboo, are shown as arrangement examples only. When you receive your plants, the leaves might not be as fully developed as the arrangement examples. For each order, we carefully select young bamboo plant sprouts to ensure the shipment arrives safely for your growing enjoyment.

American Gift Club accepts only the best quality lucky bamboo plants at their warehouse, so the bamboo plants are fresh and young. As it is with most live young plants, with patience and a nurturing environment, your bamboo will turn into mature and leafy plants that you desire.

American Gift Club Quality Assurance

American Gift Club maintains high standards for its lucky bamboo plants. Our 2nd generation growers have grown unique and quality plants for decades. These experienced growers know their plants, and know how to pick the best ones for American Gift Club's customers. Our select bamboo plants were grown in fields, in a perfect climate for growing Dracaenas.

To ensure high standards of plant quality and freshness, our growers ship their bamboo plants to American Gift Club by air. If the plants were shipped by a cheaper method, such as sea freight, it would take much longer for the plants to arrive (the plants stay in the container for about a month without fresh air and light).

For your enjoyment and growing pleasure, and in order to present you with quality plants in their freshest state, American Gift Club purchases only quality lucky bamboo plants from their experienced growers.

Secure On-line Payment Processing:
We use SSL (Secure Sockets Layer) technology on our Verisign server in order to protect your personal information from being intercepted as it passes through the internet. All sensitive information is encrypted to keep it confidental.

Privacy Policy

In an effort to protect your right to privacy, American Gift Club has adopted the following Privacy Policy.

General:
Any and all information collected at our web site; www.americangiftclub.com, will be kept strictly confidential and secure, and will not be sold, reused, rented, loaned, or otherwise disclosed.

Resale or disclosure of information to third parties:
American Gift Club does not sell, rent, loan, trade, or lease any personal information collected at our site, including all forms or e-mail lists. Your name and credit card information is disclosed only to our credit card processor for the purpose of gaining authorization to complete your purchase.

Customer information and e-mail addresses:
American Gift Club maintains a database of all customers who purchase products and services. This information is maintained in an effort to more adequately serve you, our valued customer. We do not sell, rent, loan, trade, or lease any of the information maintained in our records. The information contained in our database is not available to anyone except our company employees responsible for conducting business with our customers. This includes, but is not limited to, your e-mail address. From time to time we may send you an e-mail message to inquire about a pending order, advise you of updates to our web site, or advise you of new products and services added to our product line.

If you have any questions or comments about the American Gift Club's Privacy Policy, please call 1-626-380-8640 or send e-mail.